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How do I cancel my Monthly Delivery Order?

To modify or cancel your Monthly Delivery order, please Login to your back office and follow the below instructions:

  1. Hover over the Shop tab and click on My Orders.
  2. All of your current Monthly Delivery orders will show on this page along with the orders’ total cost, shipping address, ship date, and contents. Click Discontinue above the order you wish to change
  3. A pop-up message will appear advising that you have the option to customize your kit. If you would like to proceed with discontinuing your monthly order, click No Thanks.
  4. A second pop-up will then appear advising that you have the ability to suspend your order up to 3 months. If you would like to suspend your order so that it will automatically resume at a later date, click Suspend Monthly Delivery after specifying how long you would like it suspended. If you would like to continue with stopping you monthly order, click No thanks, continue my cancellation.
  5. Lastly, a brief 5 question survey will appear. Once completed, click Submit and Cancel.
    1. NOTE: You must complete the brief survey and click submit in order for your cancellation to be processed.
  • All Monthly Delivery order changes, including cancellations, must be made no less than 5 days prior to the next ship date. If changes are made less than 5 days before the next ship date, that order may process without your desired changes. Your changes will take affect for all future orders.
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