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What is ViSalus’ return policy if I order for the first time?

Vi stands behind all of its product offerings and will accept a return of products that are not to our customer’s satisfaction including products which the customer cannot utilize due to medical reasons using the following.


  1. Exchanges for the same product will be made for products that may have been damaged in transit.
  2. Products which have been purchased for the first time and don’t meet our customer’s satisfaction can be returned within 30 days of delivery for a full refund less shipping and handling.
  3. Returns of all other product must be made within 15 days of delivery of product orders in order to receive a refund for the value of the saleable product returned.
  4. Returns of all sellable products made more than 15 days from the delivery date will be eligible for a refund minus shipping & handling and an is subject to a 10% restocking fee. Products received after more than 30 days can only be returned for a product credit toward other Vi products minus shipping and handling and the 10% restocking fee.
  5. Packages returned due to unsuccessful deliveries (i.e. 3 delivery attempts, customer moved, customer gave incorrect or incomplete address) may be subject to additional shipping and handling charges to have the product resent.
  6. Commissions of any type that are paid to Promoters on products that are ultimately returned to Vi for Refund will be deducted from future commission payments.
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