Vi stands behind all of its product offerings and will accept a return of products that are not to our customer’s satisfaction including products which the customer cannot utilize due to medical reasons using the following.
- Exchanges for the same product will be made for products that may have been damaged in transit.
- Products which have been purchased for the first time and don’t meet our customer’s satisfaction can be returned within 30 days of delivery for a full refund less shipping and handling.
- Returns of all other product must be made within 15 days of delivery of product orders in order to receive a refund for the value of the saleable product returned.
- Returns of all sellable products made more than 15 days from the delivery date will be eligible for a refund minus shipping & handling and an is subject to a 10% restocking fee. Products received after more than 30 days can only be returned for a product credit toward other Vi products minus shipping and handling and the 10% restocking fee.
- Packages returned due to unsuccessful deliveries (i.e. 3 delivery attempts, customer moved, customer gave incorrect or incomplete address) may be subject to additional shipping and handling charges to have the product resent.
- Commissions of any type that are paid to Promoters on products that are ultimately returned to Vi for Refund will be deducted from future commission payments.